807.623.3531

Client Satisfaction Survey

Please help us to improve our services to you and your pet by completing the following survey. Although we love being praised, finding out about what you don't like is the most important information you can give us.

Please rate the following from 1 to 5, with 1 indicating very poor and 5 indicating excellent.

1 2 3 4 5 The appearance of the outside of the building and parking area.
 1 2 3 4 5 The appearance of our reception and waiting area.
 1 2 3 4 5 Cleanliness of our facilities.
 1 2 3 4 5 Appearance of our support staff.
 1 2 3 4 5 Satisfaction with how you are handled when you contact us by phone.
 1 2 3 4 5 Ease of obtaining a convenient appointment time.
 1 2 3 4 5 Promptness of greeting you and your pet when you arrive at our practice.
 1 2 3 4 5 Friendliness of our veterinarians.
 1 2 3 4 5 Caring attitude of our veterinarians.
 1 2 3 4 5 Thoroughness of your pet's examination.
 1 2 3 4 5 Ability of veterinarians to answer your questions and explain things to you.
 1 2 3 4 5 The value you feel you get for your money at the hospital.
 1 2 3 4 5 Overall quality of veterinary services provided at this hospital.
 1 2 3 4 5 Our ability to do what we promise on time.
 1 2 3 4 5 Our ability to make you and your pet feel special.
 1 2 3 4 5 Our efficiency at invoicing and at discharging your pet.
 1 2 3 4 5 Your overall satisfaction with the services you receive at this hospital.

Which veterinarian did you see last?

You feel that our fees are:

Are there any services that we don't currently offer that you would like to have us provide for you or your pet

Are there any products that are not currently offered, that you would like us to be able to provide for you or your pet?

What are some things that you don't like about our services or facilities?

Which, if any services that we recommend do you feel are unnecessary?

What do you like best about coming to our hospital?

Is there a member of our staff who you feel deserves special recognition? Why?

Would you recommend our services to a friend or relative?

We provide a written report card summarizing your pet's condition with most appointments. Do you find the report cards useful?

If you would like to provide your name and telephone number, please enter them below:

Name: Telephone:

Our practice thanks you for the time that you spent completing this survey. Your input will help us to improve the quality of our services to you.

To submit your survey, type the letters and/or numbers seen in the box below into the box just above the "submit" button, then click on "submit". A message should verify that the survey has been successfully submitted. If the letters are unclear, you can click the refresh symbol in the "re-captcha" box to get a new "challenge" word(s).